Cleaning Services Agreement & Terms & Conditions

Version 2026-09-05-v1. Please read before booking. You will be asked to confirm your agreement when you book.

1. Services provided

Clean with Christine provides residential cleaning including Classic Cleaning, Deep Cleaning and the cleaning extras set out in our published price list.

2. Current prices

Classic Cleaning — Weekly £17.50/hour, Fortnightly £20.00/hour, Monthly £22.50/hour. Minimum booking 2 hours.

Deep Cleaning — £25.00/hour. Minimum booking 4 hours.

Extras (charged in addition): Oven single £25, double £40; fridge/freezer single £20 per unit, double £30; microwave/kettle/toaster £5 each; electric cooker £10; fryer £10.

3. Booking confirmation

A booking is confirmed only once payment is received. You will receive a confirmation by email.

4. Payment terms

Payment is taken securely online (Stripe) at the time of booking. We do not start work without confirmed payment.

5. Cancellation and rescheduling policy

Cancellations at least 48 hours before the appointment may be refunded in full. Cancellations within 48 hours may be subject to a charge. Rescheduling is permitted where a suitable slot is available.

6. Access to the property, keys and access codes

You must provide access at the agreed time. Any keys or access codes you share are used only for the appointment and handled confidentially.

7. Parking

Please tell us about any parking charges or permit requirements before the appointment.

8. Customer responsibilities and cleaning expectations

We clean what has been agreed. Tell us anything important about your home or what you expect before we start.

9. Heavily soiled properties, clutter and hazardous materials

Very heavily soiled, excessively cluttered or hazardous areas may require extra time or specialist treatment. We will not handle hazardous materials (e.g. needles, chemical spills, asbestos, excessive mould).

10. Pets

Please tell us about pets. Animals must be safely contained where appropriate.

11. Breakages and damage

We take care with your belongings. Report any damage within 48 hours and we will investigate promptly.

12. Liability limitations

Our liability is limited to the amount paid for the affected booking, except where law does not allow limitation.

13. Complaints procedure

Contact us by phone or email. We aim to resolve complaints within 14 days.

14. Refunds and payment disputes

Refunds are issued to the original payment method. Unresolved disputes may be handled through your card provider.

15. Service area

We currently provide services in Barnsley, Wakefield and Sheffield only. We may decline bookings outside this area.

16. Privacy and data protection

We process your personal data to provide our services and comply with UK GDPR. You may request access to or deletion of your data.

17. Right to refuse unsafe work

We may stop or refuse work that is unsafe or presents a health risk.

18. Changes to prices and these terms

Prices and terms may change. Your booking is subject to the prices and terms in effect at the time you book.

19. Agreement

By confirming a booking you agree to these terms. Your acceptance is recorded with the date/time, booking reference and terms version.